Over the last few years, businesses have switched from traditional telephony to VoIP communication technologies. With such high demands for VoIP systems, there was a growing need to increase their availability in the market to the point where businesses could rely entirely on them. Business models are being modernized to maintain business continuity while shifting […]
Read More
An unhappy customer can seriously challenge the positive image of your brand online and offline. A negative review on popular social media platforms and poor ratings are enough to close the shutter of your business. It is reported that around 59% of consumers favor brands that respond quickly to service inquiries and complaints on social […]
Read More
In today’s fast-paced business landscape, establishing and nurturing customer relationships is paramount for sustained growth. The toll-free service is one powerful tool that can pave the way for this growth. By actively engaging with your customers through a toll-free line, you streamline communication and create a direct pathway to more robust connections. In this blog […]
Read More
VoIP technologies play an integral role in an organization’s structure. Customers and employees use these technologies to help them maintain communication and enable them to collaborate efficiently. As a result, the organization runs smoothly. With every company or startup aiming for near-perfect efficiency in their day-to-day functions, most organizations have switched from a premises-based phone […]
Read More
Dialing phone numbers is one of the primary sources of contact between a customer and a business. When customers look for your business online, in a directory, or even through recommendations, they instinctively contact you via telephone. So, the type of number a company or startup opts for influences how the business is perceived by […]
Read More
Call center operation is a highly discussed subject to ensure smooth process management. There are a lot of aspects of cloud telephony in call centers that need attention, be it the call flow or hold time. Each of these plays a vital role. To prove this point, here is a short illustration. Illustration Max booked […]
Read More
What is VoIP? Voice over Internet Protocol (VoIP) is a way to transfer and make calls via the Internet. This method converts the call into data, and communication is done over the cloud. This data is transferred from one device to another over a high-speed internet connection. VoIP converts the audio signals into digital data, […]
Read More
An efficient call center is a profitable call center! Every call center manager wants their business to be as effective and profitable as possible to keep business growing and tread towards excellence. Many businesses incorporate inbound and outbound call centers. Still, the most efficient one is often a blended call center—which combines the two types of calls […]
Read More
The most convenient way to deliver a seamless customer experience (CX) is through the consumer service ecosystem. Clients always demand speedy, accurate information facilitated through convenient modes. This is possible only if your contact center can be accessed via multiple channels. So, how does owning free phone numbers help simplify communication? To begin with, free […]
Read More
Running a successful business can be challenging for small companies, with tight budgets and limited access to the same resources as big corporations. Communication technology advancements have enabled even smaller businesses to improve customer experience. With VoIP software systems now increasingly popular among both large and small firms, alike-there is no better time to explore […]
Read More