VoIP technologies play an integral role in an organization’s structure. Customers and employees use these technologies to help them maintain communication and enable them to collaborate efficiently. As a result, the organization runs smoothly.
With every company or startup aiming for near-perfect efficiency in their day-to-day functions, most organizations have switched from a premises-based phone system to a hosted one.
Migrating to such a system positively impacts customer experience, productivity, and brand image. Another widespread impact of using a hosted phone system is that it helps cut the running costs of businesses, which further allows them to be financially efficient.
Also Read: 10 Best VoIP Software for Small Businesses
What is a hosted phone system?
A modern phone system entirely hosted on the cloud and accessed via the Internet; a hosted phone system eliminates any hassle of handling hardware and telephone lines installed by phone service providers on the organization’s worksite.
This remote location is called a Private Branch Exchange (PBX). Communications are made by connecting to the IP network, which connects to the host and eventually directs the dialed number to the desired recipient.
This connection is very secure since it is specially designed for your organization.
Let’s see how this virtual system helps cut down your overall business cost.
Spend a little, save a lot: 10 ways in which a hosted phone system is bang for your buck
1. Simple pricing schemes
Companies that offer hosted phone services have simple, transparent, and flexible pricing schemes. They allow you to select a plan that fits your organization and can be changed anytime per your requirements.
These plans can be monthly, quarterly, and yearly, depending on your financial interests. You can even create your plan and pay only for the features you want for your business.
Since most of the infrastructure is owned by the hosted phone provider, implementing a hosted phone service costs are very low.
So, the only thing the organization has to pay for is the number of phone lines and the advanced features offered by the hosted phone service provider you opt for.
Organizations can also save money in software and hardware maintenance costs and be free from fixed contracts with the premise-based phone system.
2. Low installation costs
Since there is barely any installable equipment, and most work is done online, installation costs are reduced. Also, unlike the usual on-premise technology, hosted phones require little or no maintenance.
Not only this, but the hosted system works with the most miniature additional tools and hardware, hence saving you a lot in terms of expenses for buying them.
Also Read: How To Reduce Hold Time In Call Centers
3. Easy maintenance
When an organization uses a premise-based system, it needs frequent maintenance checks, which the providers generally conduct on-site.
These processes cost companies much money and affect their productivity since the system can be down for a long time.
Doing something as simple as adding a new line can take weeks, which hampers the productivity of any organization. On the contrary, using a hosted phone system makes all these costs obsolete.
The company’s provider takes care of essential maintenance and upkeep for free!
Also Read: How VoIP Telephony Can Benefit SMBs
4. Low costs per call
Hosted phone system providers help sales and support teams minimize their costs on telephoning by offering low monthly call rates, unlimited calls (both long-distance and local), and relatively cheap international calling packages.
Also, these costs can be kept in check by optimizing the apparatus required to make phone calls.
5. High mobility
Most business features and data are on the cloud. Therefore, employees can use a hosted phone system on almost any device, be it a smartphone, phone system, or desktop computer.
This reduces costs since employees will not be required to have individual phone numbers, and they can have separate extensions.
6. Changes can be made easily
Almost every hosted phone system provider offers online tools that help organizations make changes to their system, such as adding new features and additional lines. All of this can be done through an online portal, which is customizable and easy to use.
7. High scalability
It is natural for an organization to experience growth over time. One beneficial feature of hosted phone systems is their growth in the business.
Offices can add new lines, departments, and locations, all for free. This reduces the overall costs of reinstalling the entire physical hardware set-up while relocating or expanding their business.
8. Multiple communication channels
Hosted phone systems offer telephonic services as a communication channel and provide live chat and email media.
This allows the customers and employees of an organization to use their preferred channel, which increases customer satisfaction and has proven to be a significant factor in increasing sales and productivity.
Plus, there is no extra expenditure made by the company to establish separate means for emails and live chats.
9. Analytic support
Hosted phone systems often offer advanced analytics that allow organizations to track the quality of their communication, customer satisfaction, etc. This helps companies and startups recognize areas that need to be worked upon, therefore optimizing agent performance and, in turn, reducing costs.
10. Efficient backup systems
A business faces various possible risks, like a power outages, physical disasters, and disruptions throughout its operations. In the case of an on-premise phone system, it could lead to hardware damage and loss of data.
To fix this, businesses must undergo various expenditures to increase their running costs. But, in hosted phone systems, all the data is backed wirelessly and can be quickly recovered with low recovery costs.
Although many businesses and firms are skeptical about switching phone systems and often don’t believe the fact that these technologies cost less than the ones they use currently, it is a fact that remotely hosted telephony can do a world of good.
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