The most convenient way to deliver a seamless customer experience (CX) is through the consumer service ecosystem.
Clients always demand speedy, accurate information facilitated through convenient modes. This is possible only if your contact center can be accessed via multiple channels. So, how does owning free phone numbers help simplify communication?
To begin with, free phone numbers are costless for your customers; instead, all the charges are levied on your organization.
This motivates potential and existing consumers to contact you for assistance without worrying about huge phone bills. Toll free numbers assure 24*7 availability, adding a feather to its cap.
According to a report by PR Newswire, 84% of companies that work to improve their CX documented a gradual increase in their revenue.
Also Read: 10 Best VoIP Software for Small Businesses
How Free Phone Numbers Are Great Tool For Increasing Customer Engagement
Here’s how free phone numbers contribute to increasing customer engagement. Check them out right away!
1. Help build your brand image
Your organization must have a positive brand image, one better than your competitors. For that to happen, you must invest in a free phone system that will help bridge the communication gap between your brand and its customers.
Free phone numbers motivate your clients to reach out to you for assistance free of charge. This makes your company look more professional and emphasizes how you prioritize customer interaction, quality support, and service above all.
2. Boosts credibility
A business needs to build a credible reputation to excel in the market. Free phone numbers create communication channels for your clients so they can contact you from anywhere, anytime.
These systems reinforce your company’s aim of delivering quality service. Being unavailable to assist your customers may harm your reputation. Free phone numbers project you as a trustworthy organization.
3. Offers better portability
Distributed work setups have become the new norm, but that shouldn’t stop you from providing the best possible customer service.
You should consider facilitating your services irrespective of demographics. Free phone systems support portability and are available across locations. They allow seamless connections and customer service with the same number even if you shift your office’s location.
Calls can be forwarded to mobile and landline numbers, enabling agents to attend calls from across locations and time zones.
Additionally, you can port your number if you change your service provider. This helps retain identity. Free phone numbers are undeniably the best way to shape your niche as a responsible consumer service provider in the industry.
4. Contributes to proactive monitoring
Free phone numbers help attend customer calls, provide assistance, and offer several proactive monitoring techniques that improve customer service quality.
This system is coupled with features like call recording and comprehensive analytics. These features help you closely monitor the quality of calls, identify operational glitches, and correct them promptly.
Supervisors can use the call recording option to review agent performance and utilize them to train new joiners. These calls are a reliable source to provide firsthand experience for new trainees.
5. Helps in marketing efforts
Toll-free numbers are essential to support marketing initiatives. Individual marketing campaigns can be linked to separate extensions to derive better insights.
This helps stakeholders obtain a better view of the campaign metrics.
Furthermore, this helps supervisors easily map the source of conversions and improves performance tracking.
6. Ensures round-the-clock availability
You must be available to serve your clients from anywhere, anytime, and free phone numbers can help. It ensures that your agents can take calls 24×7.
Features like call forwarding and voicemail-to-email interactions come at no extra cost for the customers and allow agents to serve clients without any hassles.
7. Provides options for self-service
There may be instances when your agents cannot attend to every customer. This may occur due to unexpected long call queues, handling time, or a sudden increase in call traffic.
Free phone systems come to the rescue in such scenarios. These systems are dovetailed with a high-end interactive voice response (IVR) structure.
The IVR systems offer a predefined menu that guides customers to resolve issues by providing appropriate information. It is also capable of solving basic queries about the products and services with the help of key menu inputs. IVR can efficiently eliminate unnecessary waiting time.
Moreover, IVR systems improve first-call resolutions, so free agents won’t have to answer simple queries. For example, consider a customer who wants to enquire about a particular service offer. The IVR system can accordingly narrate relevant information and guide the customer through the steps to avail of the said offer.
The caller need not wait to speak to a live agent. This is also convenient for agents; they won’t have to dedicate time to provide information already available on the server database. They can focus on resolving other, more complex customer issues.
8. Delivers faster customer service
The best way to improve CX is by always being available to take calls. Free phone systems remove all customer communication barriers, enhance accessibility, and helps representatives proactively respond to client grievances and complaints.
Free phone number—your effective business solution
There are endless benefits to incorporating a free phone number for your business. You can positively impact your customer service engagement for the long term, provide round-the-clock service, superior marketing efforts, and initiate faster client service.