What is DialedIn CCaaS
DialedIn CCaaS is a cloud-based Contact Center as a Service solution that offers businesses a comprehensive platform for managing customer interactions and support services.
This efficient solution provides inbound and outbound call management, omnichannel support, IVR systems, and robust reporting and analytics features.
With DialedIn CCaaS, businesses can connect seamlessly with their customers, improve communication, and handle customer inquiries and concerns efficiently and on time.
The solution is flexible and scalable, allowing businesses to customize and adapt their contact center operations based on their unique needs.
Who are typical users of DialedIn CCaaS
- Small to medium-sized businesses: DialedIn CCaaS is often used by smaller companies that need cost-effective and efficient customer contact solutions.
- Contact centers: Companies that operate contact centers, such as customer support centers or telemarketing firms, are typical users of DialedIn CCaaS.
- Service-based industries: Businesses in service-focused industries, such as telecommunications, healthcare, insurance, and e-commerce, often utilize DialedIn CCaaS to handle customer interactions.
- Multi-channel customer support: Organizations that require support across multiple channels, including phone, email, chat, and social media, can benefit from DialedIn CCaaS.
- Remote and distributed teams: DialedIn CCaaS is ideal for companies with remote and distributed teams as it enables seamless collaboration and communication regardless of location.
- Scalability needs: Users looking for a flexible solution that can quickly scale up or down to accommodate fluctuating customer service demands are attracted to DialedIn CCaaS.
- Cost-conscious businesses: DialedIn CCaaS offers cost savings compared to traditional on-premises contact center solutions, making it attractive to budget-conscious businesses.
DialedIn CCaaS Most helpful features
- Intelligent call routing: DialedIn CCaaS utilizes advanced algorithms to intelligently route incoming calls to the most appropriate agent based on skillset, availability, and other predefined criteria.
- Real-time analytics and reporting: The platform offers robust analytics and reporting capabilities, allowing supervisors and managers to track call volume, agent performance, and customer satisfaction in real time.
- Omnichannel support: DialedIn CCaaS supports multiple communication channels, including voice, chat, email, and social media, providing customers with a seamless omnichannel experience.
- CRM integration: The platform seamlessly integrates with popular CRM systems, enabling agents to access customer information and history during interactions, enhancing personalization and efficiency.
- Advanced call recording and monitoring: DialedIn CCaaS offers comprehensive call recording and monitoring features, allowing supervisors to review agent-customer interactions for quality assurance and training.
DialedIn CCaaS Pros
- Increased efficiency and productivity through streamlined call center operations
- Improved customer experience with personalized and efficient support
- Scalability and flexibility to meet changing business needs
- Enhanced reporting and analytics for data-driven decision-making
- Cost-effective solution with reduced infrastructure and maintenance costs
DialedIn CCaaS Cons
- High cost for implementing DialedIn CCaaS
- Requires reliable and stable internet connection
- It may require additional training and a learning curve for employees
DialedIn CCaaS Pricing
DialedIn offers 4 different pricing tiers you can choose as per which features you need and total team size.
pricing starts from $49 per agent per month and goes up to $169 per agent per month for the Enterprise tier.
Here’s the detailed latest pricing breakdown of DialedIn CCaaS:
||Price (per agent per month)
|Inbound, Chat & Texting
- 3,000 Telecom Minutes per agent
- Web, Email and Chat-based Support
- Auto Attendant, IVR, Music On Hold
- Call Monitoring & Coaching
- Digital Call Recording & Playback
- WFH Agent Capability
- Nationwide & Toll-Free DIDs
- Predictive, Preview, & Progressive modes
- Everything in Inbound, plus:
- Preview & Progressive Dialing modes
- Standard Reporting Package
- Personal Voice Mails & DID
- Mobile Data-viz Portal New
- Visual Script Builder
- Everything in Small Business, plus:
- Advanced Predictive Dialing Strategies
- Enhanced Caller ID
- Trainee Mode
- Agent Desktop Screen Monitoring
- Spam Mitigation Detection Technology
- Everything in Professional, plus:
- Skill-Based Inbound ACD
- DNC Integration
- Up to 10 Voice Channels per Agent
- Call Handling with Agent Skill Prioritization
Note: Prices are per agent per month. All plans require a minimum of 5 seats. Telecom Minute’s limits vary by plan.
Complete list of DialedIn CCaaS Features