Zendesk Talk

What is Zendesk Talk?

Zendesk Talk provides a cloud-based call center solution that allows companies to offer customer support through phone conversations. This solution lets businesses make and receive calls directly from their Zendesk Support dashboard.

Users can create phone numbers for different areas, direct calls to specific agents or teams, and combine call data with customer information.

The system offers call recording, voicemail, and call analytics to enhance customer interactions and improve support strategies.

Also Check: GoTo Connect Reviews, Features, Pricing

Typical users of Zendesk Talk

Typical users of Zendesk Talk are customer support teams, sales representatives, and service agents.

They utilize Zendesk Talk as a communication platform to interact with customers, resolve issues, provide information, and offer support.

This tool streamlines customer interactions and enhances the overall customer experience.

Zendesk Talk Pros

• Efficient ticket management
• Multi-channel support such as email, chat, social media, and phone
• Create automated rules to manage tickets
• Create and maintain knowledge to provide self-service options to customers
• You can integrate Zendesk Talk with third-party business apps. It supports integrations with more than 1000 business apps.
• Fosters collaboration between agents to share information and discuss solutions
• Offers customization as your company’s branding and requirements

Zendesk Talk Cons

• The total cost may go up depending on the number of agents involved.
• Although Zendesk provides customization options, significant modifications to the configuration may necessitate technical proficiency.
• Limited Functionality in low-tier pricing plans

Zendesk Talk Pricing

Zendesk Talk offers the following plans:

• Suite Team: $55 per agent per month.
• Suite Growth: $89 per agent per month
• Suite Professional: $115 per agent per month
• Suite Enterprise: Connect with their sales team for Enterprise pricing.

Zendesk Talk Features